Humanizing the Digital Experience

The Changing Face of Risk

Apr 15, 2020 4:58:52 PM / by Jack Alton posted in analytics, friction index, measuring CX, coronavirus, fraud, online lending, risk, behavioral analytics

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As we continue to navigate the uncharted waters of the COVID-19 pandemic, risk is taking on a whole new face for financial institutions. What may have been seen as an average credit application a few weeks ago, now could be considered high-risk, or worse...fraud. And, I don’t expect things to change back very quickly.

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Lenders Tap The Brakes

Apr 1, 2020 4:34:22 PM / by Jack Alton posted in analytics, friction index, measuring CX, coronavirus, fraud, online lending, risk, small business loans

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There is no question, the current economic conditions are uncharted waters for most businesses today, including online lenders. It is ironic that as thousands of households are tightening their belts and looking to unsecured loans as a way to bridge the financial gap, that online lenders are being much more selective in whom they extend credit.

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