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The Digital Experience is Broken!

Apr 5, 2019 3:43:00 PM / by Jack Alton

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The Digital Experience is broken!  Friction-filled processes have created unnecessary frustration, driving away valuable customers as they interact with brands online. While the move to digital has opened an exciting new world of opportunity to shop and purchase from any device, at any time, it has not come without a cost. Critical human elements have been lost, making it difficult to initiate and build lasting customer relationships. This “digital communication gap” between customers and brands have led to poor customer experiences and conversion rates that are a fraction of what they were back when face-to-face interactions were the norm.


Here at Neuro-ID, our team of data scientists have spent nearly a decade of research and patented discovery leveraging neuroscience and human-computer interaction (HCI) to help reconnect brands with their customers. We are excited to present Neuro-ID’s solutions, developed specifically to empower brands to personalize and enhance the digital customer experience and reduce the unnecessary friction we see today.


Stay tuned as we discuss the game-changing results our clients are seeing by leveraging Neuro-ID.

 

Tags: CX, analytics, digital customer experience, customer journey, Blog

Jack Alton

Written by Jack Alton