FICO: Measuring and Eliminating Customer Friction

Feb 5, 2020 4:02:00 PM / by FICO

"A journey of a thousand miles starts with a single step." - Lao Tzu (Tao Te Ching) For digital transformation, that first step starts with measuring your customer experience. Join our CEO, Jack Alton and FICO's Tom Johnson as they discuss the fundamental need to understand the ups and downs of your customers' journey. Neuro-ID's Friction Index® solution that does just that.

Tags: CX, analytics, digital customer experience, customer journey, digital transformation, In the News, fico


Written by FICO

FICO is a leading analytics software company, helping businesses make better decisions that drive higher levels of growth and customer satisfaction.